Privacy Policy

At INTERLUDE, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.interludebrand.com (the “Website”).

1. Data Controller

The data controller responsible for your personal data is:

INTERLUDE
INTERLUDE SARL-S
14A Rue du Luxembourg
7733 Colmar-berg
Luxembourg

Email: info@interludebrand.com

In accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we determine the purposes and means of processing your personal data.

2. Personal Data We Collect

We collect personal data directly from you when you interact with our Website, place an order, or contact us.

2.1 Information You Provide

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account login information (if applicable)

  • Communications you send to us

2.2 Payment Information

All payments are processed securely through trusted third-party payment providers such as Shopify Payments, Stripe, or PayPal.

We do not store your full payment card details.

2.3 Automatically Collected Data

When you browse our Website, we automatically collect certain technical information:

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Pages visited

  • Referring website

  • Interaction data

This information is collected through cookies and similar tracking technologies.

3. Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so, including:

  • Performance of a contract (to process and deliver your order)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (improving our services and preventing fraud)

  • Your explicit consent (for marketing communications and non-essential cookies)

4. How We Use Your Personal Data

We use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate regarding your purchases

  • Send marketing communications (only if you opt in)

  • Improve our Website and customer experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

We do not sell your personal data.

5. Marketing Communications

If you subscribe to our newsletter or opt into marketing, we may send you communications regarding:

  • New collections

  • Exclusive releases

  • Campaigns and promotions

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Sharing of Personal Data

We share your personal data only with carefully selected and trusted third-party service providers necessary to operate our business, including:

  • Shopify (e-commerce platform)

  • Payment processors (Shopify Payments, Stripe, PayPal)

  • Shipping and logistics providers

  • Analytics providers (e.g., Google Analytics)

  • Advertising platforms (e.g., Meta, TikTok, Google Ads)

These providers process your data solely on our behalf and under strict contractual safeguards.

7. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where such transfers occur, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission

  • Equivalent data protection mechanisms

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights Under GDPR

If you are located within the European Union or EEA, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact:
info@interludebrand.com

You also have the right to lodge a complaint with your local data protection authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online transmission can be guaranteed to be 100% secure.

11. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content.

For detailed information, please refer to our Cookies Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

13. Contact Information

For any questions regarding this Privacy Policy or your personal data:

INTERLUDE
Email: info@interludebrand.com